Error message cropping header image – it is not working

  • Unknown's avatar
    chardsinger · Member ·

    I am unable to crop a new header image today. I have been doing this blog for quite a few years, and this never happened before. I try to crop a new image for the header, and I get an error message. I tried this several times today and the same thing happened. Can this be fixed?

    Site: https://roughinhere.wordpress.com.
    WP.com: Yes
    Correct account: Yes

  • Unknown's avatar
    soberbanda31 · Member ·

    Hey @chardsinger,

    What error message are you getting? Is it related to image dimensions? Here is more about custom header images: https://wordpress.com/support/custom-header-image/#:~:text=Uploading%20a%20Custom%20Header%20Image,of%20a%20custom%20image%20header.)

  • Unknown's avatar
    chardsinger · Member ·

    @Soberbanda31, thank you for responding to this.

    The only error message that I get is:

    “There has been an error cropping your image.”

    I am not getting any other information.

    I have been cropping images for headers in my WordPress blog for quite a few years. I have been doing this blog for over 14 years. I’m not doing anything different from what I was doing before, and the process is very simple, too. It always worked; I never had a problem cropping a picture for the header image. But it’s not working now.

  • Unknown's avatar
    aisajib · Member ·

    Hi there,

    Sorry to hear that you’re having issues. We aren’t aware of any widespread issues with cropping header images. Could you try clearing the browser cache to rule out this being any browser-specific issues? Here’s how to clear your browser cache: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

    If that doesn’t help, please try using a different browser altogether to see if that helps. If that doesn’t work either, please take a screenshot when the error message appears and upload it to your media library here: https://wordpress.com/media

    We’ll look into it further once you’ve uploaded the screenshot after following the steps mentioned above.

    Regards

  • Unknown's avatar
    soberbanda31 · Member ·

    @chardsinger You can try one or several of these below mentioned steps to help resolve that issue:

    1. Clear your browser and site cache.
    2 .Deactivate all plugins temporarily to check if the problem still persists.
    3. Switching back to default theme temporarily.
    4. Remove inactive plugins.

    Let me know if it helps.

  • Unknown's avatar
    chardsinger · Member ·

    @aisajib, I cleared the browser cache, and it didn’t solve the problem. I then switched browsers, from Chrome to Edge, and this time the cropping worked.

    But it would be unfortunate if I could not change the image headers while using Chrome…

    I have also uploaded the screenshot to media, in case something else could be done at WordPress.com to make this work with Chrome again.

    Thanks…

  • Unknown's avatar
    chardsinger · Member ·

    @soberbanda31, I followed the instructions from aisajib, and cropping works now, but only with another browser.

    I looked up clearing the site cache, and apparently I can’t do that until I get the function enabled by an administrator (or a “Happiness Engineer” or whatever they’re calling it) at WordPress.com.

    I don’t want to play around with themes, because I can’t even find the one that I am using on the list. And I’m not sure anymore what the “default theme” is.

    I don’t think I have plugins to worry about.

    Thanks again…

  • staff-totoro · Staff ·

    Hi there,

    To clarify image cropping continues to be an issue in Chrome, but works in Microsoft Edge?

    One thing I would like you to try is to visit your site in Chrome, but use an “incognito window” instead of a standard window. Once you have logged in to WordPress that way, are you able to crop your image?

    Also Can you visit this page and let us know what you see for “Operating System” and “Web Browser”?

    http://supportdetails.com/

    This will give us some extra troubleshooting info about your computer. Thanks for the additional info!

  • Unknown's avatar
    chardsinger · Member ·

    staff-totoro, you are correct regarding what I said before – that it was an issue with Chrome but not Microsoft Edge.

    I did what you recommended and visited using Chrome incognito, and it was not an issue.

    Then I went to my regular Chrome browser again and tried it again there, and as it turns out, the cropping function is working there too now.

    So I am hoping that the problem has been mysteriously solved.

    Thank you.

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Glad to hear that it’s now solved! It sounds like it was a temporary browser issue.

    Let us know if you have more questions.

  • Unknown's avatar
    noellembrooks · Member ·

    I am having the same issue.
    The red lines that show where the image will be cropped is not displaying and after clicking “Crop Image” it reads “There has been an error cropping your image.”

    I’ve tried in Google Chrome, Google Chrome Incognito, Microsoft Edge, and Microsoft Edge InPrivate.

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