Error message, not able to manage plugins

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  thebrysondavis · Member · May 4, 2023 at 6:28 pm

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  I’m working through WordPress to update my work site (habitat for humanity) and keep getting this message:
  You do not have sufficient permissions to access this admin page.
  Reason: The ‘Plugins <span class=’update-plugins count-1′><span class=’plugin-count’>1</span></span> → Add New’ menu item is disabled for the ‘administrator’ role.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · May 4, 2023 at 7:03 pm

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  Hi there,

  Totoro is a big fan of our local Habitat store! Unfortunately though we are not able to help with your issue directly because we don’t host habitathallcounty.org on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we don’t actually have these kinds of permission error messages and are not familiar with the fix.

  You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks. We’d love to have you!

  

  Import using Move to WordPress.com

  in WordPress.com Support

  3 min read

  The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. Jetpack version 7.9 or higher activated on the self-hosted site. All incompatible plugins deactivated on the self-hosted site. ✅ Th

  Unfortunately though, as it stands now, we are not able to help since, as I mentioned, the site is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

  The folks in that forum are more familiar with these kinds of error messages and are in the best position to help. Thanks!