error message popping up whenever I try to visit my site

  • Unknown's avatar
    cooklikeimbook · Member ·

    I just clicked the button to upgrade to version 6.4 and now i am getting an error message when I try to open my website as an administrator or visitor. The error measage reads… ‘
    Warning: require(fake/inc/init.php): failed to open stream: No such file or directory in /home/customer/www/cooklikeimbook.com/public_html/wp-content/themes/blocksy/functions.php on line 15

    Fatal error: require(): Failed opening required ‘fake/inc/init.php’ (include_path=’.:/usr/local/php74/pear’) in /home/customer/www/cooklikeimbook.com/public_html/wp-content/themes/blocksy/functions.php on line 15′

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    cooklikeimbook · Member ·

    I followed the directions but when I am under themes it shows no themes under “my themes” and when I search and find blocksy there is no deactivate option

  • Unknown's avatar
    cooklikeimbook · Member ·

    I recently updated my plugins and now I cannot access my website in any way. I also cannot access plugins or themes on my dashboard to disable and fix website error

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

  • fstat · Staff ·

    Hello,

    Thank you for reaching out to us for support with your site. I understand you’re encountering an issue after upgrading your WordPress installation.

    However, it’s important to note that our ability to provide direct assistance is limited in this case. Since your site is not hosted on our WordPress.com managed hosting but is instead using the free open-source version of WordPress hosted with a different provider, we are unable to directly investigate or resolve issues on your site. Our support scope primarily covers issues related to sites hosted on WordPress.com.

    That being said, I’d like to share some information about our WordPress.com managed hosting, which might be beneficial for your future website management. Our managed hosting offers a range of features designed to optimize your WordPress experience, including automatic updates, robust security, and expert WordPress support. You can learn more about these services at https://wordpress.com/hosting/.

    If you are considering a more seamless WordPress experience, you have the option to migrate your site to our hosting. We offer an easy-to-use migration plugin that simplifies the process. To find out more about this migration option, please visit:

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    Lastly, to address the immediate issue you’re facing with the update, I recommend seeking assistance from the community support forums for the open-source version of WordPress. The community there is well-equipped to help troubleshoot such issues. You can reach out for support at https://wordpress.org/support/forum/how-to-and-troubleshooting/.

    I hope this information is helpful and guides you towards resolving your issue.

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