Error Message: Site can't be reached

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  hudsoncountychronicles · Member · May 9, 2016 at 3:28 pm

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  Cannot login to site. I have tried through the domain and wordpress and it says need to manage jetpack, but it does not allow me to go on the site to manage the jetpack settings.

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · May 9, 2016 at 5:42 pm

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  Hi @hudsoncountychronicles – I am wondering if you are referring to a WordPress.org site? Can you share the domain of the site you are trying to access? I’ll be able to tell you if it is a WordPress.com site or a WordPress.org site.

  Jetpack is a Plugin used on self hosted sites at WordPress.org.

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  timethief · Member · May 9, 2016 at 5:46 pm

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  alstonchronicles.com is hosted by Unified Layer
  Hosting provider: Unified Layer
  WHOIS: Click Here
  IP Address: 162.144.216.190
  Name Servers:
  ns1.bluehost.com
  ns2.bluehost.com

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

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  hudsoncountychronicles · Member · May 9, 2016 at 7:00 pm

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  The domain name is alstonchronicles.com

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  staff-zinnia · Staff · May 10, 2016 at 11:54 am

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  alstonchronicles.com is a self hosted site using WordPress.org.

  For help with your WordPress.org site you will need to post here: http://wordpress.org/support/

  You can read more about the differences in WordPress.com and WordPress.org here: https://en.support.wordpress.com/com-vs-org/