Error message: The editor has encountered an unexpected error

  • Unknown's avatar
    cbennett1960 · Member ·

    Hi there,

    I’m trying to add new pages to my site and after adding a page with a new theme, I got the below message:

    The editor has encountered an unexpected error.

    And then there were three options to choose from:
    – Attempt Recovery (tried this but nothing happened)
    – Copy
    – Post Text

    I am hesitant to select any of the other options as I am still navigating my way around using WordPress and building my site.

    At this stage, I can’t add any pages or move forward at all.

    Can someone please advise me on how to fix this? Any help would be much appreciated!

    Kind regards,
    Cathy

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    We’re working on this now, but most folks have been able to resolve it themselves by either clearing their browser’s cache or logging out and back in again.

  • Unknown's avatar
    dianedenmark · Member ·

    I’m experiencing the same issue. Have logged in and out. Have cleared browser’s cache. Have used both Chrome and Edge. Still no joy. Any help? My blog is
    dianedenmark.com

  • Unknown's avatar
    cbennett1960 · Member ·

    Sorry I never replied to this message. Mine fixed itself after a couple pf days.. Thanks for the advice
    Catht

  • staff-totoro · Staff ·

    @dianedenmark I see that you are a Business Plan subscriber, and business sites can function a bit differently than the free sites we support in this public community forum.

    Can you instead reach out to our business support team here? https://wordpress.com/help/contact

    Your plan includes priority livechat support, so we will be happy to take a closer look with you there, thanks!

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