Error message: There has been a critical error on this website

  • Unknown's avatar
    floridadancingjuice · Member ·

    Hi there, Yesterday I got the following error: ‘There has been a critical error on this website.’ so my site isn’t working at all. It also looks like my site is completely disconnected so there doesn’t seem to be much I can do. It looks like the issue might be to do with my theme? But when I try to change my theme it won’t let me and it’s telling me to contact support. Please advise so that I can get my site back up and working. Thanks

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    delfrag · Member ·

    Hi there,
    Since your site is not hosted by WordPress.com but by Unified Layer, contacting support would be them.
    You can also check the WordPress.org/forums.
    I’m sure they’ll help you.

    If you’d like more info, here’s an article on the difference between WordPress.com and .org:
    https://wordpress.com/support/com-vs-org/

    Good luck!

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