error message when cheking out
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When I go to checkout, I get an error message stating ‘Missing contact information parameter while creating shopping cart’. I noticed another user had the same error message and problem (today) while checking out.
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Hello there :)
For help with a WooCommerce store problem, it’s better to reach out to the WooCommerce forum and support channels directly. If your site is using the WordPress.org open software, you’ll need to seek assistance from the WooCommerce forum: https://wordpress.org/support/plugin/woocommerce
If you are on WordPress.com Business plan and have WooCommerce installed, you can seek staff support by logging a ticket through this link: https://woocommerce.com/my-account/create-a-ticket/
You can also use the same channel for support if you have a paid WooCommerce extension on your self-hosted WordPress.org site.The forum you are currently posting on is for free sites hosted on WordPress.com.You can learn more about the difference between WordPress.org and WordPress.com here: https://wordpress.com/support/com-vs-org/
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Hi there,
It appears you have issues while checking out to purchase a paid plan on WordPress.com.
Since Modlook has been added, staff should help you in a short while.
Thank you for your patience while they get back to you.
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Hi there,
Our Payments team has fixed that issue and you should be able to proceed with your purchase.
If this still doesn’t work or you have more questions, just let me know and I’ll be happy to help!
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