Error message when trying to get into site

  • Unknown's avatar
    harperha · Member ·

    Hello, I’m Heather. I was working on my client Sasha Fray’s website earlier: http://thebodyloungehtx.com/admin
    We deactivated the Bakery Editor and added and activated the Elementor editor instead. I also updated the plugins that needed to be updated. Things were fine. However, after going back later, I tried to login and get an error message stating there’s been a critical error on the website. I can’t even login.
    The login info is:Thebodyloungehtx.com/admin
    Username: email address (email visible only to moderators and staff)
    Password: [redacted by staff]!!

    How do we get back in? Please assist.

  • kokkieh · Staff ·

    Hi there,

    You have posted your client’s password in a public support forum that anyone with access to the internet can see.

    Please immediately update the password, and NEVER share any password online with anyone. Our support staff will never under any circumstances ask you for your account password.

    Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider.

    Please contact support for the plugin causing the problem directly for help with this.

    For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/

  • The topic ‘Error message when trying to get into site’ is closed to new replies.