Error Message when trying to install WooCommerce – Installation failed: Destination folder already exists.
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Hi there,
I am trying to install the WooCommerce plugin, but when I click ‘Install Now’ I get the error message ‘Installation failed: Destination folder already exists.’
I do not know the login details to be able to log into my SFTP to investigate this further. How can I proceed? Any help is greatly appreciated. -
Hi there!
There are no WordPress.com sites under your account so it seems that your site is not hosted with us. It is a site using the open-source WordPress software (from WordPress.org) but hosted with a different company.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
You can find help with your question at: https://wordpress.org/support/forums/
http://wordpress.org/support/ is also a great resource for sites using the open source WordPress.org software.
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