Error Message when trying to purchase a plan
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Hi there, I just tried to purchase a plan and got an error message asking me to contact support with this reference ‘26943722/CDJEQD’. I don’t want to try again incase it takes more than one payment. Can anyone advise? Many thanks.
The blog I need help with is: (visible only to logged in users)
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I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question
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Hi!
I got the same error when trying to purchase plan and it said I need to qoute 26943759/KYRSTP error. I tried to purchase basic plan with coupon code -
@artisivanovs
Normally we ask each user to post separate threads. However, this thread is already tagged for Staff help and it sounds like the issue is the same. Please be patient while waiting for Staff help. -
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@ninagaskilldance
Were you provided with a number to quote like the others who posted above? -
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Hi there,
The error you were seeing was caused by an outage with our upstream payment processor. We believe that this error has been resolved. Please try to make your payments again and let us know if you’re still having issues.
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