Error Message when trying to purchase a plan

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  yorkprintmakers · Member · Jul 25, 2018 at 7:56 pm

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  Hi there, I just tried to purchase a plan and got an error message asking me to contact support with this reference ‘26943722/CDJEQD’. I don’t want to try again incase it takes more than one payment. Can anyone advise? Many thanks.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 25, 2018 at 7:58 pm

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  Exactly which plan are you trying to purchase, please?
  https://wordpress.com/pricing/

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  timethief · Member · Jul 25, 2018 at 7:59 pm

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  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  artisivanovs · Member · Jul 25, 2018 at 7:59 pm

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  Hi!
  I got the same error when trying to purchase plan and it said I need to qoute 26943759/KYRSTP error. I tried to purchase basic plan with coupon code

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  timethief · Member · Jul 25, 2018 at 8:04 pm

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  @artisivanovs
  Normally we ask each user to post separate threads. However, this thread is already tagged for Staff help and it sounds like the issue is the same. Please be patient while waiting for Staff help.

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  ninagaskilldance · Member · Jul 25, 2018 at 8:07 pm

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  I have same problem too.

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  timethief · Member · Jul 25, 2018 at 8:09 pm

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  @ninagaskilldance
  Were you provided with a number to quote like the others who posted above?

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  ninagaskilldance · Member · Jul 25, 2018 at 8:12 pm

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  Yes, the number was 26943702/KYRSTP

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  timethief · Member · Jul 25, 2018 at 8:14 pm

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  Thanks. All you need now is patience.

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  just4twinsuk · Member · Jul 25, 2018 at 8:58 pm

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  I also have the same problem 26944081/KYRSTP, have been trying all evening.

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  timethief · Member · Jul 25, 2018 at 9:04 pm

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  Sorry for the inconvenience. Thanks for posting here for Staff help.

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  brookedot · Member · Jul 25, 2018 at 10:54 pm

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  Hi there,

  The error you were seeing was caused by an outage with our upstream payment processor. We believe that this error has been resolved. Please try to make your payments again and let us know if you’re still having issues.