Error message when trying to save

  • Unknown's avatar
    guactales · Member ·

    Hi! I have been getting an ‘Aw, Snap’ error message when I try to save my work on my blog, along with ‘something went wrong while displaying this webpage Error code 5’. Alternatively when I try to save it tries to save until finally timing out. When I go to version history, the second to last version has a portion of my work, and the last version saved has almost everything deleted. Please help! Thank you.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Howdy –

    Thanks for writing to us. I am looking at GuacTales (super clever, btw!) and don’t see any obvious problems on my side of things.

    Let me know if this is still an issue. Typically, that message indicates a problem with the local set up. That’s usually a browser problem, or a connection issue, or some mix of the two. Here are some basic troubleshooting steps to help you find and fix the problem if it happens again.

    WP
    How to Solve Common Browser Issues » Advanced Browser Troubleshooting
    in WordPress.com Support
    6 min read
    After you’ve tried preliminary browser troubleshooting steps, this support page will help you provide us with more information to troubleshoot why your WordPress.com site may not be loading in your browser. Table of Contents TraceroutesTraceroutes in WindowsTraceroutes in Mac OS XTraceroutes in LinuxHTTP HeadersHTTP Headers in Mozilla FirefoxHTTP Headers in Google ChromeHTTP Headers in Safar
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