error message when updating plugins

  • Unknown's avatar

    I’m unable to update my existing pluggins and also unable to download any new pluggins. It keeps asking me for FTP server credentials. Could you help with this?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Hello there!

    It looks as though the website that you require assistance with is a self-hosted WordPress.org site rather than WordPress.com.

    This forum is designed to help clients hosted by WordPress.com. For more information on the difference between the two please check out this link: https://en.support.wordpress.com/com-vs-org.

    If you are in need of support for your self-hosted website you may be able to find an answer on the WordPress.org support page at the link provided: https://wordpress.org/support/ or as an alternative you may want to contact your hosting provider.

    Hopefully this helps!

    Cheers

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