Error message when using checkout

  • Unknown's avatar
    timelessvintageco · Member ·

    Hello there, our customers have been receiving a error message whilst trying to checkout on our WordPress website.

    The error message customers receive is ‘An error occurred, please try again or try an alternate form of payment’

    I was wondering if someone could help me fix this issue as soon as possible so that we are able to continue operating.

    I would like to note that originally we thought it was a issue with our payment provider however when contacting them, they checked and can confirm that it is not a problem with Square, and that we should get in contact with WordPress to resolve the issue.

    Many thanks

    Cieran

    WP.com: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    You’ve posted to the free support forums for websites hosted here at WordPress.com. Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

    Since you’re using WooCommerce for your website, you will need to contact them for help with your checkout issue. You can submit a new support ticket from your account page: https://woocommerce.com/my-account/create-a-ticket/

    I hope that helps!

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