Error Messages when trying to pay for another year of service

  • Unknown's avatar
    richardlevesqueauthor · Member ·

    I am trying to pay for another year of service on the Personal Plan, but I get error messages saying ‘Sorry, you can’t purchase another Akismet Personal or Free plan’

    My account was supposed to renew on January 11, but it didn’t.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there,

    I understand your concern about renewing your Akismet Personal Plan, but it seems like there might be an issue with the billing on Akismet’s end. Akismet is actually included for free with all sites hosted on WordPress.com, so we do not have access to their billing. However, you can directly reach out to Akismet support for assistance with this issue by visiting the following link: https://akismet.com/contact/

    Also if you wish you can migrate your site from it’s current host to be on our managed hosting instead. This will give your site all of our built in features (like Akismet, automated daily backups, automatic software updates, in-house support with live chat option) and can be accomplished with just a few clicks by using our migration plugin:

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    Hope that helps. Please let us know if you have any more questions.

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