error on comment posting
-
Hello. When I attempt to comment on my site (winncollier.com), it tells me I am commenting via my ‘winncollier.com account.’ I’m unsure if this is my WordPress.com account, My Gravatar account or what — I first logged that in years ago and now it show up automatically. However, as of yesterday, after I submit the comment, I get this error: ‘Error: Please fill the required fields (name, email).’
This happens only on Chrome, not Safari.
I’ve attempted to log out of all my WordPress, gravatar accounts, delete history, log back in. Still the error message. And I can’t figure out any way to delete whatever ‘winncollier.com’ account I’m connecting to so that I can use another comment log in method (Google, Facebook, etc.).
What do I do?
-
Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
- The topic ‘error on comment posting’ is closed to new replies.
WordPress.com Forums 