Error on my website

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  webbinsurance17 · Member · Sep 14, 2022 at 6:06 pm

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  Error establishing a database connection

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  staff-blorbo · Staff · Sep 14, 2022 at 7:14 pm

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  Hi, I don’t see any WordPress.com sites under your account here.

  Would you please share the URL of the site you’re referring to?

  Once we know that, we should be able to help or at least direct you to the folks who can.

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  webbinsurance17 · Member · Sep 14, 2022 at 7:18 pm

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  Home

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  staff-blorbo · Staff · Sep 14, 2022 at 7:22 pm

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  Hi there, that is a WordPress.org site hosted with NameCheap, which we can’t help with here.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, are you sure that you have the correct MySQL database username and password in the wp-config.php file?

  Are you sure that you have typed the correct MySQL database hostname into the wp-config.php file?

  If yes to both, then you’ll need to contact your hosting provider’s support to ask why your database server is offline: https://www.namecheap.com/help-center/