error on site

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  katieklk · Member · Mar 24, 2025 at 7:41 pm

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  Howdy!

  WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

  In this case, WordPress caught an error with one of your plugins, MaxButtons.

  First, visit your website (https://richardsonband.org/) and check for any visible issues. Next, visit the page where the error was caught (https://richardsonband.org/wp-login.php?action=postpass) and check for any visible issues.

  Please contact your host for assistance with investigating this issue further.

  If your site appears broken and you can’t access your dashboard normally, WordPress now has a special ‘recovery mode’. This lets you safely login to your dashboard and investigate further.

  https://richardsonband.org/wp-login.php?action=enter_recovery_mode&rm_token=SPBYNoWbUaN8178pMqvtFC&rm_key=SQvwCyGwPv5ZSoojJWcKyj

  To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

  When seeking help with this issue, you may be asked for some of the following information:
  WordPress version 6.7
  Active theme: U-Design (version 2.10.5)
  Current plugin: MaxButtons (version 9.7.8)
  PHP version 7.4.33

  Self-declared URL: richardsonband.org
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-hopebot · Staff · Mar 25, 2025 at 3:06 am

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  Hey Katie,

  Your website appears to be hosted independently with DreamHost, meaning the WordPress.com team can’t investigate or make changes directly.

  Based on the letter you received, the MaxButtons plugin is incompatible with your current setup. To get your site back online, you’ll need to disable that plugin.

  The quickest way to fix that is to use the link provided in the latest email you received about the error to log into your dashboard in recovery mode.
  
  Once you see your dashboard:

  1. Navigate to Plugins → Installed Plugins.
  2. Find the MaxButtons plugin in the list.
  3. Click Deactivate.

  If anything goes wrong, it’s a good idea to reach out to your hosting provider (DreamHost) or post your question on the WordPress.org support forums.

  Looking forward to seeing your site live soon!