Error on the page

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  farhanarahman1987 · Member · Feb 10, 2023 at 4:02 pm

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  Hi I was updating the website Plugin and then a message came showing that there is a critical error and now i cant access anything at all. The mailbox I dont have access too please can you help asap.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-totoro · Staff · Feb 12, 2023 at 11:15 pm

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host lbbd.gov.uk on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

  The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!