error page appears when I try to add media

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  mstrgardener · Member · Apr 25, 2013 at 12:15 pm

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  This appears when I try to add media to a post…

  The exception unknown software exception (0xe0434352) occurred in the application at location 0x7632c41f.

  How can I fix this? Thank you.

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  staff-blorbo · Staff · Apr 25, 2013 at 5:33 pm

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  First, please make sure that your browser is up to date by visiting http://whatbrowser.org/

  If it is not, please try updating your browser or switching to a different browser.

  If it is, please do these four things:

  1. Try clearing your browser’s cache and cookies: http://en.support.wordpress.com/browser-issues/

  2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

  3. Try with all browser extensions or add-ons temporarily disabled.

  4. Try enabling HTTPS: http://en.support.wordpress.com/https/

  Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.