error page appears whenever i try to write a new blog entry
-
Whenever I click the ‘+Write’ tab, an error page appears. I cannot post a new blog entry because of this. How do we resolve this?
-
Hi there,
When I look, everything appears to be displaying correctly for me. I suspect that your browser may be caching and/or cookies may be at issue here, which is why you have this issue on your end, but we don’t seem to have it when we try from here.
Can you try clearing out your browser’s cache and cookies, try a different browser, or a different computer if you can, and see if the problem persists?
If you’re not sure about how to clear your browser cache, you can learn more about how to do this here:
Hope that helps. If you are still having problems after trying the above steps, let me know and I will be happy to take a closer look.
-
Hi! Thanks for your reply. I’ve cleared out my browser’s cache and cookies but the problem persists. I also tried using another browser, but I still can’t update my blog.
-
Hi there,
Sometimes browser extensions can also cause similar problems. Please try turning off all of your browser extensions. If the problem goes away, you can try turning them back on one by one, to see which one might cause the issue.
Let us know if this worked!
-
Hi again @organicgeek,
Whenever I click the ‘+Write’ tab, an error page appears
Can you copy the text of the error message you are getting so we can take a closer look? You can also send in a screenshot if you prefer. To share a screenshot with us, you can upload it to the Media Library on your site, and then copy the image URL. You can see a video of how to do this here: https://d.pr/v/Fcnerp
Once you have the image URL just paste it into your reply and we will be able to see your screenshot, thanks!
-
-
Hi staff-totoro.
Here’s the image URL:
1) https://asianistlife.files.wordpress.com/2021/05/wordpress-error-1.jpg
2) https://asianistlife.files.wordpress.com/2021/05/wordpress-error-2.jpgThanks!
-
Thanks for those screenshots @organicgeek! I’ve attempted to recreate this error based on the instructions you’ve provided, but I can’t get to happen unfortunately.
Could you tell us more about the computer and web browser you are using? It also sounded like you tried a second web browser, which one was that?
Just as well, is your computer’s operating system and browsers up-to-date (latest version)? Thanks so much for taking the time to provide us with this info!
-
Thanks for your reply @deancroyal. It seems like I can access the tab for creating new posts again. I don’t know how it happened, but at least I can try to write my drafts again. Thanks again for your help!
-
- The topic ‘error page appears whenever i try to write a new blog entry’ is closed to new replies.