error page appears whenever i try to write a new blog entry

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  organicgeek · Member · May 30, 2021 at 12:25 pm

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  Whenever I click the ‘+Write’ tab, an error page appears. I cannot post a new blog entry because of this. How do we resolve this?

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  staff-totoro · Staff · May 30, 2021 at 11:25 pm

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  Hi there,

  When I look, everything appears to be displaying correctly for me. I suspect that your browser may be caching and/or cookies may be at issue here, which is why you have this issue on your end, but we don’t seem to have it when we try from here.

  Can you try clearing out your browser’s cache and cookies, try a different browser, or a different computer if you can, and see if the problem persists?

  If you’re not sure about how to clear your browser cache, you can learn more about how to do this here:

  Solve Common Browser Issues

  Hope that helps. If you are still having problems after trying the above steps, let me know and I will be happy to take a closer look.

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  organicgeek · Member · May 31, 2021 at 2:04 am

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  Hi! Thanks for your reply. I’ve cleared out my browser’s cache and cookies but the problem persists. I also tried using another browser, but I still can’t update my blog.

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  csabarakasz · Staff · May 31, 2021 at 2:07 am

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  Hi there,

  Sometimes browser extensions can also cause similar problems. Please try turning off all of your browser extensions. If the problem goes away, you can try turning them back on one by one, to see which one might cause the issue.

  Let us know if this worked!

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  staff-totoro · Staff · May 31, 2021 at 3:32 am

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  Hi again @organicgeek,

  Whenever I click the ‘+Write’ tab, an error page appears

  Can you copy the text of the error message you are getting so we can take a closer look? You can also send in a screenshot if you prefer. To share a screenshot with us, you can upload it to the Media Library on your site, and then copy the image URL. You can see a video of how to do this here: https://d.pr/v/Fcnerp

  Once you have the image URL just paste it into your reply and we will be able to see your screenshot, thanks!

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  organicgeek · Member · May 31, 2021 at 2:36 pm

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  Hi! Thanks for your reply! I have no browser extensions, though. =(

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  organicgeek · Member · May 31, 2021 at 2:50 pm

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  Hi staff-totoro.

  Here’s the image URL:

  1) https://asianistlife.files.wordpress.com/2021/05/wordpress-error-1.jpg
  2) https://asianistlife.files.wordpress.com/2021/05/wordpress-error-2.jpg

  Thanks!

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  deancroyal · Staff · May 31, 2021 at 4:48 pm

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  Thanks for those screenshots @organicgeek! I’ve attempted to recreate this error based on the instructions you’ve provided, but I can’t get to happen unfortunately.

  Could you tell us more about the computer and web browser you are using? It also sounded like you tried a second web browser, which one was that?

  Just as well, is your computer’s operating system and browsers up-to-date (latest version)? Thanks so much for taking the time to provide us with this info!

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  organicgeek · Member · Jun 1, 2021 at 2:25 am

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  Thanks for your reply @deancroyal. It seems like I can access the tab for creating new posts again. I don’t know how it happened, but at least I can try to write my drafts again. Thanks again for your help!

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  kokkieh · Staff · Jun 1, 2021 at 5:11 am

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  Thanks for letting us know.

  If the issue pops up again, you know where to find us :)