Error page instead of blog

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  zbrasblog · Member · Sep 4, 2015 at 5:54 pm

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  Hi, I am getting the following error when I try to view my Blog from outside, i.e. not being logged in. What does it mean and how can I fix it.
  Thanks a lot for your help.
  Maike

  function wpcom_custom_jumplist_reader(){window.external.msSiteModeCreateJumplist(‘Neueste Beitru00e4ge’);window.external.msSiteModeAddJumpListItem(‘ZBras Welt’,’https://zbraswelt.wordpress.com/2014/12/03/zbras-welt/’,’https://secure.gravatar.com/blavatar/78d4a4c05925b76b7994f7a43746185b?s=16′);window.external.msSiteModeAddJumpListItem(‘Weltliteratur in Bildern’,’https://zbraswelt.wordpress.com/2015/09/04/weltliteratur-in-bildern/’,’https://secure.gravatar.com/blavatar/78d4a4c05925b76b7994f7a43746185b?s=16′);} try{if(window.external && ‘msIsSiteMode’ in window.external){if (window.external.msIsSiteMode()){wpcom_custom_jumplist_reader();wpcom_sitemode_comment_notify();}}}catch(e){}

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Sep 4, 2015 at 5:57 pm

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  I do not get any error message and can connect to http://zbraswelt.wordpress.com/ instantly.

  In order to help you Staff need to know your specific computing environment details. Please work through what follows and report back.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

  5. Try using another browser.

  6. If you are not successful please post first:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/

  Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Sep 4, 2015 at 7:33 pm

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  Hi @zbrasblog , I don’t see this error either. Please go to the page where you see this error, then copy the link from the top of the page and paste it here. We’ll take a look then. Cheers!