Error: please check your primary site's jepack connection wp-admin

  • Unknown's avatar
    saxtonlibrary · Member ·

    I keep receiving the message Please Check your primary site’s jetpack connection wp-admin. I posted on here about this problem last week and received an email saying they couldn’t find the problem. I cannot open anything on my website. Site is http://www.saxtonlibrary.org I cannot open anything or update anything.

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    I think it will help if I clarify that this is the support forum for our free sites, which do not use the same type of Jetpack connection as your WordPress.com Business site does. The good news is that your Business Yearly Plan upgrade includes priority live chat support that you can access 24 hours a day Monday-Friday at this link: https://wordpress.com/help/contact

    With this in mind, you are encouraged to reach out to us there, and we can take a closer look at your issue in real time. No need to wait for a reply in the forums. Thanks!

  • staff-totoro · Staff ·

    Hi again,

    I forgot to mention, but I did chat with one of our Happiness Engineers in business site support, and they confirmed that there were no errors they could see. They recommended that you try:

    1. Log out of wp.com, clear cache and cookies in browser, then restart your browser and see if there is still an issue.
    2. Check third-party cookies in your browser preferences as well to make sure they are allowed

    If that does not work for you, please contact business site support at the link I shared above so they can take a closer look and troubleshoot further. Thanks!

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