error retrieving purchases

• 

  matthew516702 · Member · May 10, 2017 at 4:30 am

  • Copy link
  • Add topic to favorites

  Hi
  Have recently signed up to wordpress.com, and am trying to make changes to my themes, import etc, yet I keep receving an error retrieving purchases pop up. Nothing can be saved. Do you recgonise the problem? I have a free account – so have not purchased anything. I’m confused. Please help.
  Many thank
  matt

  The blog I need help with is: (visible only to logged in users)

• 

  geoffreyshilling · Member · May 10, 2017 at 9:52 am

  • Copy link

  Aloha matthew516702, Have you tried to you clear your browser cache:
  https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

  and cookies:
  https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies

  Then try logging out and back in. Does that make any difference or do you still see that message?