Error said my payment didn’t go through was charged three times

  • Unknown's avatar
    musingsbymalev · Member ·

    I entered card information to create my domain and had an error three different times all three said I hadn’t been charged and payment hadn’t gone through. My bank account is reflecting three charges but my website is still showing the base subscription so I cannot access live chat

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

    If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this including any duplicate charges.

    The transaction ID needed will be on your bank statement as WordPress followed by a letter/number code. They’ll look like this:

    WordPress XXXXXXXXXX

    I hope that helps!

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