Error Shows Up When Canceling Premium Theme

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  hueofyou · Member · May 13, 2015 at 6:21 pm

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  I am trying to cancel my premium theme “Zuki” and an error shows up. It says, “User or Token does not have access to specified site.” Please help!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 13, 2015 at 6:23 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the exact same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note these two locations please:

  Dashboard > Store > My Upgrades
  https://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History

  View Your Billing History

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  timethief · Member · May 13, 2015 at 6:24 pm

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  NOTE: I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  hueofyou · Member · May 13, 2015 at 6:26 pm

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  Thank you so much!

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  thatrobyn · Member · May 13, 2015 at 6:30 pm

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  Hey Becca,

  I’ve cancelled Zuki from your site, and issued a refund for your purchase.

  Please let us know if you have any other questions. Thanks much!