ERROR : The editor has encountered an unexpected error. Attempt Recovery Copy Post Text Copy Error

  • Unknown's avatar
    rajatwaliaa · Member ·

    When I am clicking on ‘Add a new post’, I am getting the error mentioned below.

    The editor has encountered an unexpected error. Attempt Recovery Copy Post Text Copy Error

    Thanks in advance for the help

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Can you let us know what the URL is of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

    Thank you!

  • Unknown's avatar
    rajatwaliaa · Member ·

    https://cfdisraelblog.wpcomstaging.com/

    This is the URL of the site

    I am trying to write a new post in Chrome browser, I tried Mozilla & Internet explorer. Same issue is coming.
    I tried deleting caches and browsing history as well, still same issue.

  • fstat · Staff ·

    Hi there,

    If you’re using an antivirus or security software temporarily disable it and see if the issue is resolved. Some antivirus softwares are known to interfere with code that runs in the browser.

  • Unknown's avatar
    rajatwaliaa · Member ·

    I tried disabling windows defender.
    For few seconds it shows the page to write a new post then suddenly again same error pops up.

  • staff-mckluskey · Staff ·

    Hmm, it looks like the site you mentioned used to have plan Business, but it expired. This might be causing issues, as the plan was not completely removed.
    Re-purchasing plan Business should help with that.

    If you want to downgrade to free or any other plan, the site would have to be reverted to the state before the first plugin/theme was installed. Since another account owns that site, we would need confirmation from them before proceeding.
    Reverting a site can cause content loss, so we recommend creating a backup first.

  • Unknown's avatar
    rajatwaliaa · Member ·

    Thanks a lot for the information.

    But I am able to create a new post using my mobile phone android WordPress app. Do you know the reason why?

    I will discuss regarding the plan thing with the owner of this site.
    Will get back to you on this, Thanks

  • staff-mckluskey · Staff ·

    Hmm, I’m not sure about that, but I still think it’s important to address the plan downgrading/upgrading first, as it’s likely involved in this issue.

    If, even after solving this, the error persists, we’ll take a closer look.

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