Error – 'The transaction was declined. Please try another card'

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  banbanaprrr · Member · Nov 15, 2016 at 7:54 pm

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  Hi, I am trying to make the payment for a Personal Plan, however I keep getting this error message ‘The transaction was declined. Please try another card’ as soon as I press the Buy Now button, without saying anything else more specific as to why it is declined. I have used this card earlier with no issues so can’t figure out what is wrong. If someone is able to help would be great, thanks!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 15, 2016 at 8:10 pm

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  Hi there,

  Below are the only accepted means of payment.
  http://en.support.wordpress.com/payment/

  In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

  The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.

  More about echecks here:
  https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

  If you do have a card from a supported country and a card that does meet the criteria above, then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  banbanaprrr · Member · Nov 15, 2016 at 8:29 pm

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  Hi, Thank you for your reply. I have a Visa card, the country is Romania so I saw it’s covered, other than that not sure what else to check, as the error message is very vague and the card worked earlier on another site. Thanks,

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  timethief · Member · Nov 15, 2016 at 8:55 pm

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  Thanks for that added information and thanks in advance for being patient while waiting for Staff help. Let’s confirm the details please.

  1. What is the domain URL that you want to upgrade to?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

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  timethief · Member · Nov 15, 2016 at 8:56 pm

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  Sorry. I expressed that improperly above. :(

  3. Exactly which username account registered the underlying .wordpress.com blog that you want to purchase the upgrade for?

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  kokkieh · Staff · Nov 16, 2016 at 10:46 am

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  Hi there,

  I don’t see any failed payment in our system, which means it’s most likely your bank or credit card company that’s blocking the transaction. Can you please contact them and check if that is the case?

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  banbanaprrr · Member · Nov 16, 2016 at 11:03 am

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  Hi,

  Thank you very much for your prompt responses. Just tried again this morning, cleared again all cookies and it seems it was ok this time, the card was accepted. Thanks again!

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  kokkieh · Staff · Nov 16, 2016 at 3:00 pm

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  Excellent :)

  Thanks for letting me know.