Error updating jetpack 3.3 – URGENT

• 

  kaurpriya · Member · Jul 1, 2016 at 10:30 pm

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  I am trying to update the jetpack 3.3 on my end and your system is directing me to a blank window without any option to update.

  kindly advise,

  Thank you,

  Priya Kaur
  7147239789

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Jul 1, 2016 at 10:38 pm

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  You are posting to the wrong support forum.

  kaurpriya.com is hosted by Cogswell Enterprises, not by wordpress.COM
  WHOIS: Click Here
  IP Address: 173.199.158.224
  Name Servers:
  ns1.wiredtree.com
  ns2.wiredtree.com

  We provide support only for wordpress.COM hosted sites. Our support docs are only for wordpress.com hosted sites and we do not provide support for
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, and if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/