Error Updating Settings And Troubleshooting

  • Unknown's avatar
    toniaoyeta · Member ·

    Good day,

    Please we; I mean, me and my site host have been trying to troubleshoot the error. However, two days ago, I was ask by my host to contact you.

    I intended to attached some screenshots of the errors encountered while updating and troubleshooting jetpack, but I don’t know how

    Please, help, we have unsuccessfully tried for more than a month now.

    Thanks please.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hello there,

    Many thanks for reaching out.

    Are you looking to update Jetpack? If yes, what is the error you’re seeing exactly?

  • Unknown's avatar
    toniaoyeta · Member ·

    Thanks a lot aleone89,

    The error on the jetpack dashboard is;

    “Jetpack encountered an error and was unable to display the Dashboard. Please try refreshing the page”

    When I tried to Update settings, the following error occurred;

    “Error updating settings. JsonParseError”

    When I tried to manage boost, the error is;

    (3a) Failed to load Speed Scores
    HTTP 520 error received while communicating with the server.

    OPTIMIZE CSS LOADING;

    (3b) Failed to generate Critical CSS
    An unexpected error has occurred. As this error may be temporary, please try and refresh the Critical CSS.

    And When I tried to make some changes at WordPress.org, the following errors pops up;

    (4) “There was a problem saving your changes. Please try again”.

    Also, the recent reports from jetpack is that the site is down whereas, I can access the site.

    Thanks please.

  • Unknown's avatar
    helper-heroponriki · Member ·

    Thanks for clarifying. Since your site is not hosted with us, we’re limited to what we can help with and advise. But I can get you pointed in the right direction to get help.

    A 520 Error is a server error specifically from Cloudflare. You would need to contact them to see why their service is showing those errors when you try to use Jetpack.

    Cloudflare also has a support document to outline how you should configure your settings for Jetpack

    If you still have trouble after Cloudflare is set up properly, you need to contact Jetpack Support about this via https://jetpack.com/contact-support/?rel=support if you have a paid plan, or https://wordpress.org/support/plugin/jetpack/ if you do not and someone from their support team can better troubleshoot the problem.

    I hope that helps!

  • The topic ‘Error Updating Settings And Troubleshooting’ is closed to new replies.