Error uploading file

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  ironybelle · Member · Feb 28, 2014 at 8:43 pm

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  Hello! I see that .zip is an acceptable file format to upload to the Media Library but I get an error when I try to upload one. I see something about needing to upgrade to a larger storage capacity for large files, but the site in question has plenty of room for the file I want to upload.

  My question is – does uploading a .zip file require me to purchase a space upgrade even if I have plenty of space available for it?

  Your help is most appreciated!

  The blog I need help with is: (visible only to logged in users)

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  kardotim · Member · Mar 4, 2014 at 10:59 am

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  What does the error message exactly say?

  Do you also encounter this issue in a different browser? for example Safari or Google Chrome?

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  ironybelle · Member · Mar 4, 2014 at 4:47 pm

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  The error says this file type type is not allowed. It’s a 74.6 mb .zip file.
  Your article on accepted file types says it should work but mentions a space upgrade. This site has over 3,000 mb available so there is plenty of room.
  http://en.support.wordpress.com/accepted-filetypes/

  The same error happens on both Chrome and Firefox.

  My question is, if I buy the space upgrade will it work or is something else happening?

  Thanks!
  Julienne

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  kardotim · Member · Mar 4, 2014 at 5:00 pm

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  Sorry about the confusion. The space upgrade is needed when you want to upload a zip file. Once you have that you won’t get the error. You can read more about the Space Upgrade at http://en.support.wordpress.com/space-upgrade/

  Please let us know if you need any further assistance!