Error: Username/Password Field is Empty – Using 2FA

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  camillee607e5b6a4 · Member · Apr 15, 2024 at 5:27 am

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  Hi,

  We just noticed today that we are unable to login to our website.

  Self-declared URL: https://purplepoweredva.com/
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  camillee607e5b6a4 · Member · Apr 15, 2024 at 5:31 am

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  Additional info: There were no major website updates as far as I know. These are the steps I took to try to resolve the issue but to no avail:

  1. Password reset
  2. Open and log in via another browser

  We are using an authenticator app, and after I supply the code, this error keeps appearing.

  Please let me know how we can resolve this.

  Many thanks!

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  helper-heroponriki · Member · Apr 18, 2024 at 12:08 pm

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  Hello!

  Thank you for reaching out to the free support forums for websites hosted on WordPress.com. While your site is not hosted with us, we’re here to guide you in the right direction for assistance.

  Since you’re using the open-source version of the WordPress platform, which operates differently from what we provide on WordPress.com, you can find help at the community forums here:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The community members in the open-source forum are well-versed in these matters and are in the best position to offer support.

  I hope this information helps guide you in the right direction. Feel free to ask if you have any further questions or need more assistance.