Error when accessing

• 

  svobodaranch · Member · Nov 26, 2023 at 8:39 pm

  • Copy link
  • Add topic to favorites

  how can I talk to someone about the missing table in our database?

  You (AI) have already responded ‘The error message you’re seeing indicates that a specific table, wp_pdfposter_presets, is missing from your WordPress database. This can happen for various reasons, such as a failed update or a plugin conflict.’ We have not done anything to our database therefore, it is most likely caused by the WP failed update or plugin conflict.

  I cannot deactivate plugin’s as I cannot access the database. If you can fix my access to the database then I most likely won’t have the problem.

  The ‘Contact us here’ in your response does nothing. Please provide and email address of live chat so this can be resolved.

  Self-declared URL: custercountyfair.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

• 

  aisajib · Member · Nov 27, 2023 at 4:53 pm

  • Copy link

  Hi there!

  We can help with WordPress.com sites on this forum. Since yours is a self-hosted WordPress.org site, you’ll want to contact your hosting service provider for help or post on the WordPress.org support forum here: https://wordpress.org/support/forums/

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:

  https://en.support.wordpress.com/com-vs-org/

  I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums

  If you’d prefer our world-class support (the yearly Business plan gives you access to 24/7 live chat support, for example), you can migrate your entire site to WordPress.com. I recommend the Business plan for this, as you will get to use the same themes/plugins you already have on your site, but you are welcome to explore other WordPress.com plans.

  If you don’t want to migrate to WordPress.com yet, we also recommend checking out Jetpack plans, which include essential features like automatic backups with one-click restores, automatic malware and security scanning, and video-uploading features. These are perfect for self-hosted WordPress.org sites, so feel free to check them out. :)

  Feel free to let us know if there’s anything else you need, and we’ll be happy to help.