error when accessing our wp blog
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Our college blog is suddenly unavailable. It gives an error message when we go to our URL. When I log in to WP, the blog shows up, but not as ‘my sites’ like it used to. Please help!
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hi there!
Can you let us know what the URL is of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.
Thank you!
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Ah, that site still exists, but it was fully downgraded when its Business Plan wasn’t renewed on March 2, 2021: https://teachingatregis.wordpress.com/
However, the account you’re currently logged in as does not have access to the site.
You’ll need to ask one of the site’s Administrators to add you to the site: https://wordpress.com/support/user-roles/#adding-users-to-your-site
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Hi,
So, first, I would really love it if I could just email with a human being about this issue rather than posting all of this on a public forum.Second, I *am* the administrator and when I log into my WP account, the blog no longer shows up under “my sites”. When I click on the link, it shows a screen saying the blog is private and asks me to log in (even though I am logged in). My faculty all get an error message when they try to go to the site. It was working fine a week ago (as I just posted on of my faculty’s posts) so I don’t think it’s related to the “business plan” whatever that wasn’t renewed in Mar 2021 (that was before I got here so I don’t know about that).
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Hi @drdianaperdue, it sounds like you likely have more than one account, since this account is not under that site.
Also, even though the plan expired some time ago, the site was only recently reverted to the free site at https://teachingatregis.wordpress.com/ .
We’ll get in touch to help you sort this out. Cheers :)
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