Error when connecting Jetpack

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  simpmoona · Member · Apr 16, 2019 at 8:21 am

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  I get this error when connecting jetpack:
  Error Details: The registration secrets sent by your site do not match the ones the Jetpack server has on record.

  I’ve searched but still cannot find useful information for fixing the error. I’ve also previously installed Jetpack on this site and worked.

  Site address: blog.thisiskarsten.me

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  staff-doublebassd · Staff · Apr 16, 2019 at 5:53 pm

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  Hi there,

  When I go to debug your site, I get several errors:

  Jetpack

  It says that it could not validate security token. Have you tried disconnecting Jetpack from your WordPress.com account and reconnecting it again?

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  simpmoona · Member · Apr 23, 2019 at 8:41 am

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  My site was previously connected to jetpack. But I uninstalled it before I manually disconnecting it. It is also not connected to my account currently. So I cannot disconnect it manually now.

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  kokkieh · Staff · Apr 23, 2019 at 11:44 am

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  Hi there,

  Please try deleting the Jetpack plugin from your site completely, then re-install it from scratch.

  If that doesn’t work either, please contact the Jetpack team directly at https://jetpack.com/contact-support/?rel=support so they can troubleshoot this with you further.