Error when trying to access website’s ‘customise’ page

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  jjayneong · Member · Jul 16, 2023 at 11:54 am

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  Hi,

  I keep getting this error message: ‘There has been a critical error on this website. Please check your site admin email inbox for instructions.’ when trying to access the ‘customise’ page on my website. However, I have not received any emails regarding this issue. Could you please assist me with this

  Thank you,
  Jayne

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  darusja · Staff · Jul 17, 2023 at 9:24 am

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  Hi there!

  Bear in mind that your site is hosted with another company than WordPress.com, it means that you use the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com) and help is available at the community forums here:

  https://wordpress.org/support/forum/how-to-and-troubleshooting

  A hint, the critical error usually is caused by a plugin or a theme.

  I hope it helps!