Error when trying to upgrade

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  claysad · Member · Oct 22, 2025 at 2:20 pm

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  trying to upgrade to a paid plan and keep getting an error message at the checkout page.

  I tried to get help from the live chat and hit a loop. see images below. HALP.

  

  

  

  

  

  

  

  

  The blog I need help with is: (visible only to logged in users)

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  elcristofue · Member · Oct 22, 2025 at 2:30 pm

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  Hello @claysad! Thanks for letting us know about this.
  
  Could you please share which error you’re encountering when trying to upgrade, so I can take a closer look?

  Also, please feel free to share any additional details and let me know which plan you’re interested in purchasing. I’ll be here and happy to help you out!

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  claysad · Member · Oct 22, 2025 at 2:41 pm

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  Sure thing, thanks for the quick response!
  
  I’m trying to upgrade to the Personal plan.
  
  here’s the error message I get:
  

  

  that’s it. that’s the whole message.

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  elcristofue · Member · Oct 22, 2025 at 3:16 pm

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  You’re welcome, @claysad!

  Thanks for sharing that screenshot. I see what you mean. Could you let me know which site you’re trying to upgrade?

  Also, could you try upgrading using a different browser or device and let me know if the issue continues?

  Looking forward to hearing back from you!

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  claysad · Member · Oct 23, 2025 at 1:57 am

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  A different browser worked, I was able to upgrade! Thanks so much!
  
  JSYK, I was having the problem in Chrome.

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  sreehgs · Staff · Oct 23, 2025 at 5:21 am

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  Hey @claysad, thanks for letting us know! That’s great news!

  I also recommend clearing your Chrome cache (https://support.google.com/accounts/answer/32050) or updating Chrome if an update is available.

  I’ll close this as resolved for now, but if you need more help at any point, feel free to reach out again: https://wordpress.com/support/contact/