Error when uploading audio (MP3) file

  • Unknown's avatar
    thevirtuoid · Member ·

    Greetings!

    We are trying to upload an 8mb MP3 file to the media library. After about a minute (due to a slow internet connection), we get the following message:

    ‘one file could not be uploaded because an error occurred while uploading’

    I did some research on the web and the only thing I could come up with is that our MP3 headers may be wrong. This is an export from Audacity, so I don’t think that might be the case (it could be).

    Have you run into the problem before, and what troubleshooting steps can I take to solve the problem?

    Thanks!

  • staff-mckluskey · Staff ·

    Hi there!

    Could you please confirm the address of the site you’re working on? You can upload the audio files to your site only if you have a paid plan and I don’t see any upgrade on your account.

    Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

    https://wordpress.org/support/forums/

  • Unknown's avatar
    thevirtuoid · Member ·

    Thank you.

    That is correct. I (this email address) have the free plan, but I am writing on behalf of someone else who had upgraded to the Personal plan specifically to upload MP3 and MP4 files. That site is shadowwolfstudios.wordpress.com.

  • staff-doublebassd · Staff ·

    Hi there,

    If you have a very slow internet connection, that very well could be the issue. Is it possible to try the upload on a different network (preferably a faster one), and see if that does the trick? Also, try the upload under a different browser to see if that changes anything.

    Thanks,

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