Error while attempting to purchase theme

  • Unknown's avatar
    michaelvlasaty · Member ·

    I am trying to buy the theme ‘Swell’ and when I attempt to purchase I get the error “This transaction cannot be processed due to an unsupported currency.” How can I resolve this? I would like to get going as soon as possible with this as I have just started the two week free trial of the Premium service you offer and will continue to use it if it does all that I need it to with the theme I’m trying to purchase.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    thatrobyn · Member ·

    Hi Michael!

    So sorry you’re having this problem during your transaction!

    It does appear as if Swell is now installed on your site (michaelvlasaty.wordpress.com), and the charge for $75 did go through successfully.

    You can see the status of that upgrade here:
    https://michaelvlasaty.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

    Could you let me know if all is working well for you now, or if you still need assistance?

    Many thanks!

  • Unknown's avatar
    michaelvlasaty · Member ·

    Hi there,

    I changed the country from Canada to US, and it went through. You might want to look at ensuring people from all countries can easily buy themes and add-ons as this was quite frustrating for some time.

    Thank you for your reply, though.

    Michael

  • Unknown's avatar
    thatrobyn · Member ·

    Michael,

    That is really good to know. I’m glad you posted it here as a warning for future WordPress.com users who run into this problem.

    I also appreciate knowing the solution you found.

    I’m sorry you were inconvenienced, but I’m glad all is working well now.

    All the best to you.

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