Error while creating a new website

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  lyhmannsvei5 · Member · Nov 10, 2017 at 3:16 pm

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  Hi

  I’m a new user and signed up today. I have verified my account.
  When trying to create a website called lyhmannsvei5blog.wordpress.com the site asks my to check which plan I want. I choose FREE and was then given the error message “An active access token must be used create a new Site for the User.”

  I’m using Chrome Version 62.0.3202.89 (Official Build) (64-bit)

  Please help :)

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  eemmanuelokon · Member · Nov 10, 2017 at 3:36 pm

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  Hi,

  Try completely logging out of WordPress.com, clear your cache and cookies, and attempt to log back in.

  Or try using a different browser than the one that gave the error.

  Let us know if you are still seeing the error.

  Alternatively, you can try getting in touch here: http://en.support.wordpress.com/contact

  I’ve tagged this thread for Staff assistance.

  Cheers!

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  staff-zinnia · Staff · Nov 10, 2017 at 6:30 pm

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  Hi lyhmannsvei5 –

  That doesn’t sound quite right. Thanks for writing in to us. Can you capture a screen shot of what you are seeing?

  Also, give the instructions a try that eemmanuelokon has shared.

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  lyhmannsvei5 · Member · Nov 10, 2017 at 6:34 pm

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  Hi and thank you for your help.

  I tried logging out and clearing my cache, but that did not help.
  Then I tried, as suggested, a different browser; Internet Explorer.

  And magic! No problems anymore.

  The problem has to be with Google Chrome.

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  staff-zinnia · Staff · Nov 10, 2017 at 7:31 pm

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  My guess would be that you have a browser extension that was running interference. You could try disabling those and using Chrome once more.

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  lyhmannsvei5 · Member · Nov 10, 2017 at 7:39 pm

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  I tried disabling all extensions, then logged out and cleared cache again. When I log back in and try going to my site it just keeps spinning (loading). Is there perhaps an extension that I need when using Chrome?

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  lyhmannsvei5 · Member · Nov 10, 2017 at 7:39 pm

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  I tried disabling all extensions, then logged out and cleared cache again. When I log back in and try going to my site it just keeps spinning (loading). Is there perhaps an extension that I need when using Chrome?

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  eemmanuelokon · Member · Nov 10, 2017 at 8:05 pm

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  Hi, lyhmannsvei5,

  Can you try these solutions to get the Chrome working:

  1. https://en.support.wordpress.com/browser-issues/

  If that doesn’t work, try

  2. https://en.support.wordpress.com/third-party-cookies/

  Then

  3. https://en.support.wordpress.com/browser-issues/advanced-browser-troubleshooting/

  Hope this helps

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  lyhmannsvei5 · Member · Nov 10, 2017 at 8:50 pm

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  Thank you both for your help. I couldn’t get it to work properly, but then I read one of the tips listed that I could try switching computers and since the one I’ve been trying work with has been an office computer with IT-rules I do not control, I tried to use my own private laptop and no problems.

  I use the exact same version of Chrome and it works fine. The problem has to be with IT-settings.

  I think this problem is solved has far as we are able to solve it today.
  Thanks again for your help!

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  staff-zinnia · Staff · Nov 12, 2017 at 12:40 pm

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  Howdy –

  Happy to hear everything is working from your personal computer.

  If you need to access your WordPress.com site from your work computer I suggest working with your IT dept directly. We won’t be able to fix that up from our side.

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  eemmanuelokon · Member · Nov 12, 2017 at 4:22 pm

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  Hi, @lyhmannsvei5,

  It’s good to know the source of the error.

  Just as staff-zinnia has said, you can work with your IT dept to access wordPress.com site using your office computer, oryou can try this

  Cheers!

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  staff-zinnia · Staff · Nov 14, 2017 at 1:32 pm

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  Closing this thread as resolved.