Error with private registration upgrade

  • Unknown's avatar
    jaredgulian · Member ·

    Error with private registration

    Hi – I’m blogging at moonovermartinborough.com, a domain I purchased via WordPress. I’m trying to make that domain registration ‘who is’ info private. When try to buy the private registration upgrade, I get this vague error message, and it won’t let me buy the upgrade: “There was an error making your whois info private.”

    What’s that mean and how do I address it?

    On a related note, I have two domains which I purchased elsewhere and I’m currently mapping them to my WordPress.com blog. Could those two mapped domains be stuffing up my ‘private registration’ purchase at WordPress.com? If I transfer registration of those domains to WordPress.com, do you think it’ll fix things so I can purchase the ‘private registration’ upgrade?

    Thanks WordPress peeps very much for your help.

    Jared

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    This thread is tagged for Staff support. Staff will deal with this privacy issue by emailing you. Please be patient while waiting.

  • kathrynwp · Staff ·

    Hi there – sorry you had trouble with this. It looks like the privacy option is currently active on your domain, as you can see in the whois domain database listing:

    Registered through: Automattic
    Domain Name: MOONOVERMARTINBOROUGH.COM
    Created on: 15-Jun-09
    Expires on: 15-Jun-15
    Last Updated on: 26-Dec-12

    Registrant:
    Domains By Proxy, LLC

    DomainsByProxy.com
    14747 N Northsight Blvd Suite 111, PMB 309
    Scottsdale, Arizona 85260
    United States

    Administrative Contact:
    Private, Registration (email visible only to moderators and staff)
    Domains By Proxy, LLC
    DomainsByProxy.com
    14747 N Northsight Blvd Suite 111, PMB 309
    Scottsdale, Arizona 85260
    United States
    (480) 624-2599 Fax — (480) 624-2598

    You can also see privacy active under Store > My Upgrades, since it says “Cancel Private Registration” next to moonovermartinborough.com.

    In doing so, it looks like you also renewed your domain for two additional years, so you won’t need to worry about renewing it again for a little while. :-)

    Just let me know if you need further help.

  • Unknown's avatar
    jaredgulian · Member ·

    Thanks heaps!

  • kathrynwp · Staff ·

    My pleasure.

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