Error WooCommerce Services: US zip code H31M6 is not a valid US zip code

  • Unknown's avatar
    milosmili · Member ·

    My site https://accessorify.me is based in Canada. WooCommerce-> Settings -> General -> Postcode is entered H3J1M6. Automatic tax calculation is enabled, Set as No, I will enter prices exclusive of tax.

    However WooCommerce Services throw the following error:

    07-30-2018 @ 22:13:31 – Requesting: taxjar/v2/taxes – {‘from_country’:’CA’,’from_state’:’QC’,’from_city’:’Montreal’,’from_zip’:’H3J 1M6′,’to_country’:’US’,’to_state’:false,’to_city’:’Montreal’,’to_zip’:’H3J1M6′,’shipping’:’14.99′,’plugin’:’woo’,’line_items’:[{‘id’:’564-8e301426cfb8eb1f2a667ac82f5e8c1a’,’quantity’:1,’product_tax_code’:”,’unit_price’:’62.49′,’discount’:’0′}]} (WCS Tax)
    07-30-2018 @ 22:13:31 – Error retrieving the tax rates. Received (400): {‘error’:’Bad Request’,’detail’:’To zip (H3J1M6) isn’t a valid postal code for US’,’status’:400} (WCS Tax)
    07-30-2018 @ 22:13:36 – :::: TaxJar Plugin requested :::: (WCS Tax)
    07-30-2018 @ 22:13:36 – :::: TaxJar API called :::: (WCS Tax)
    07-30-2018 @ 22:13:36 – Requesting: taxjar/v2/taxes – {‘from_country’:’CA’,’from_state’:’QC’,’from_city’:’Montreal’,’from_zip’:’H3J 1M6′,’to_country’:’US’,’to_state’:false,’to_city’:’Montreal’,’to_zip’:’H3J1M6′,’shipping’:’14.99′,’plugin’:’woo’,’line_items’:[{‘id’:’564-8e301426cfb8eb1f2a667ac82f5e8c1a’,’quantity’:1,’product_tax_code’:”,’unit_price’:’62.49′,’discount’:’0′}]} (WCS Tax)
    07-30-2018 @ 22:13:36 – Error retrieving the tax rates. Received (400): {‘error’:’Bad Request’,’detail’:’To zip (H3J1M6) isn’t a valid postal code for US’,’status’:400} (WCS Tax)
    07-30-2018 @ 22:13:42 – :::: TaxJar Plugin requested :::: (WCS Tax)
    07-30-2018 @ 22:13:42 – :::: TaxJar API called :::: (WCS Tax)
    07-30-2018 @ 22:13:42 – Requesting: taxjar/v2/taxes – {‘from_country’:’CA’,’from_state’:’QC’,’from_city’:’Montreal’,’from_zip’:’H3J 1M6′,’to_country’:’US’,’to_state’:false,’to_city’:’Montreal’,’to_zip’:’H3J1M6′,’shipping’:’14.99′,’plugin’:’woo’,’line_items’:[{‘id’:’564-8e301426cfb8eb1f2a667ac82f5e8c1a’,’quantity’:1,’product_tax_code’:”,’unit_price’:’62.49′,’discount’:’0′}]} (WCS Tax)
    07-30-2018 @ 22:13:42 – Error retrieving the tax rates. Received (400): {‘error’:’Bad Request’,’detail’:’To zip (H3J1M6) isn’t a valid postal code for US’,’status’:400} (WCS Tax)

    Please advise.

    Thx.

    Milos

    The blog I need help with is: (visible only to logged in users)

  • staff-zara · Staff ·

    Hello there, it seems that your site is not hosted on WordPress.com.

    Name Server: CNS251.HOSTGATOR.COM
    Name Server: CNS252.HOSTGATOR.COM

    And according to your error, it could be related to the TaxJar plugin for WooCommerce. You may try to contact TaxJar here: https://support.taxjar.com/.

    Please be informed that the staff and members of this forum could only help you out with support topics related to WordPress.com sites but not self-hosted WordPress sites.

    WordPress.com vs. WordPress.org

    For future self-hosted WordPress issues, you’re recommended to post your questions at the WordPress.org forum and seek help from the experts and volunteer members there. You may need to register an account if you don’t already have one.

    https://wordpress.org/support/

    Hope your issue gets fixed soon!

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, let me just add this: WooCommerce is a product from Automattic, who also run our WordPressdotcom platform. As it mentions in our volunteer support guide:

    • If the user has a WordPress.com Business Plan, they can open a ticket while logged into their account: https://woocommerce.com/my-account/create-a-ticket/
    • If the user has a self-hosted site (running the WordPress software on their own web hosting) with a paid extension, they can open a ticket at the same link above
    • If the user has a self-hosted site and they have a general WooCommerce question, but don’t have a paid WooCommerce extension, they can post in the WordPress.org WooCommerce forum: https://wordpress.org/support/plugin/woocommerce

    Hope that helps too.

  • staff-zara · Staff ·

    Hi @justjennifer, thanks for the information. :)

  • The topic ‘Error WooCommerce Services: US zip code H31M6 is not a valid US zip code’ is closed to new replies.