Errors HYMNCA and RBLKLU when trying to print shipping labels

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  sattvatea · Member · Nov 14, 2024 at 1:41 am

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  hello all

  Im having persistent errors trying to purchase shipping labels. cant purchase any! Urgent support please. Im getting error “Payment failed – The transaction was declined. Please contact support quoting error RBLKLU.” on trying to purchase the label and upon trying to add a different card to the account i get “Error preparing new payment method configuration. Please contact support quoting error HYMNCA.” no matter what card i use
  
  anyone has any suggestions how to fix this ?
  
  Thank you all

  The blog I need help with is: (visible only to logged in users)

• 

  aisajib · Member · Nov 16, 2024 at 11:11 pm

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  Hi there!

  Please send an email to billingsupport@wordpress.com quoting the error messages you are seeing so that our billing team can help you with this further.

  We are unable to help with this particular billing issue in the forums. However, our team will be happy to help via email.

  Thanks!