Errors seeing dashboard

  • Unknown's avatar
    markdanenhauer · Member ·

    Hi, For some reason when I try to go to my dashboard on my blog, nznatureguy.com, I am unable to. The screen becomes full of error messages (I can send you a screen shot to see them) and I can’t get on. The first message says something about Jetpack not being compatible with… then the rest say, cannot modify header. Why is that? Is this because my site updated to a new version of Jetpack, which is not compatible? If yes, can you please move me back to the old version?

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

  • The topic ‘Errors seeing dashboard’ is closed to new replies.