Estorno não realizado

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  monteiroadc · Member · Feb 25, 2023 at 1:53 am

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  Fiz uma compra de um domínio pelo wordpress (dia 12/02) e no dia seguinte (13/02) fiz o cancelamento da compra. Na plataforma do wordpress há a informação de que ou o externo de 19 dólares para meu cartão de crédito, mas isso nunca ocorreu de fato. Na fatura do meu cartão de crédito nunca houve esse externo.

  WP.com: Yes
  Correct account: Yes

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  staff-totoro · Staff · Feb 27, 2023 at 3:42 am

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  Hi! I can use Google Translate to understand you: https://translate.google.com/

  You said:

  I made a purchase of a domain through wordpress (12/02) and the next day (13/02) I canceled the purchase. On the wordpress platform there is information that or the external 19 dollars for my credit card, but this never actually happened. On my credit card statement there was never this external.

  I can confirm that you recently canceled your upgrade, but the domain is outside our refund period (which is shorter) so we are only able to make a partial refund. See: https://wordpress.com/support/refunds/#domains

  If you wish we are happy to add credit to your account so you can use it toward another purchase, but we are not able to make a direct refund at this point.

  Let us know if you need further assistance or if you have any questions.