Even after payment, my plan shows as free plan

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  mukeshdak · Member · Oct 23, 2020 at 6:20 am

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  Even after payment, my plan shows as free plan, So I am unable to use my ‘Personal’ plan features such as domain mapping, So kindly advise how to get the plan changed to ‘Personal’.

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  staff-ozmodiar · Staff · Oct 23, 2020 at 2:06 pm

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  Howdy,

  I see multiple sites associated with the WordPress.com user account you are posting from. Can you please share the specific URL of the site that should be showing the Personal plan upgrade?

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  mukeshdak · Member · Oct 23, 2020 at 2:16 pm

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  bhulo.wordpress.com

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  mukeshdak · Member · Oct 23, 2020 at 3:44 pm

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  My purchase is reflecting in “Billing History” but not in https://wordpress.com/me/purchases

  What should I do now.

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  staff-ozmodiar · Staff · Oct 23, 2020 at 6:05 pm

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  Hi!

  We’re sorry for the hassle here, but it appears the purchase went through, but our system didn’t connect it to your site.

  We’ve refunded the original payment. Could you please try making that personal plan purchase again?

  Let us know if anything is unclear or you have any further questions.

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  mukeshdak · Member · Oct 23, 2020 at 6:50 pm

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  Yes, I have purchased it again and it is working well now.
  Thanks for the support.

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  staff-ozmodiar · Staff · Oct 23, 2020 at 9:56 pm

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  Glad to hear it got sorted out! And again, our apologies for any inconvenience.