Even though my page is updated to pro, I still get ads in my site. Help me.

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  oxbridgecollege · Member · Aug 1, 2013 at 5:20 am

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  Dear WordPress Help Desk

  My WordPress.com Premium has already been updated but there are still adds in all my pages. Please help me to get rid of all these adds.

  Shiva

  The blog I need help with is: (visible only to logged in users)

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  oxbridgecollege · Member · Aug 1, 2013 at 5:22 am

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  Dear WordPress Help Desk

  My WordPress.com Premium has already been updated but there are still ads in all my pages. Please help me to get rid of all these adds.

  Shiva

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  rachelmcr · Member · Aug 1, 2013 at 2:47 pm

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  Hi Shiva,

  I took a look at your WordPress.com site here: http://esolefl.wordpress.com/

  I did not see any ads on your site. Can you provide a screenshot of what you are seeing? You can upload screenshots to your Media Library under Media > Add New in your dashboard, or you can use an online service such as Snaggy.

  Please note that it’s possible for ads to appear in your browser that were not placed there by WordPress.com. These ads are sometimes caused by malware or a virus, but more often it is due to a browser extension or toolbar that you may have installed in your browser.

  These sites have further explanation and suggestions for eliminating the ads:

  • http://onecoolsitebloggingtips.com/2012/09/14/bloggers-beware-of-adware/
  • http://www.littletechiethings.com/2012/06/how-to-remove-ads-not-by-this-site.html
  • http://blog.wikimedia.org/2012/05/14/ads-on-wikipedia-your-computer-infected-malware/

  I hope this helps! Please let me know if you have any further questions.

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  oxbridgecollege · Member · Aug 1, 2013 at 5:30 pm

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  Dear Help Desk

  Thank you indeed for the prompt reply. As you have advised me, I copies 2 screen shots of the ads to the Media Library.

  Hope this will help you.

  Regards
  Shiva

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  rachelmcr · Member · Aug 1, 2013 at 6:24 pm

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  Hi Shiva, thanks for uploading that screenshot.

  The ads you are seeing are not from WordPress.com. They are being added to your site by software on your computer. Under the ad, there is text that says, “Ads not by this site.” This indicates that the ads do not come from WordPress.com and are likely caused by malware or a browser extension on your computer.

  You may want to take a look at some of the links I posted in my previous message for further help identifying and removing these ads. Please let me know if you have any other questions about this!

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  oxbridgecollege · Member · Aug 2, 2013 at 2:50 am

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  Dear WordPress

  Thank you indeed for your answer. I am working on this issue. I will get back to you after I have solved this problem.

  Shiva