Eventbrite Repeat Events do not appear to be handled correctly in WordPress?

  • Unknown's avatar
    tonydrewertrump · Member ·

    Event repeats are not handled correctly

    The event is posted (the number of times of the repeat) on the last date of the event

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    thatrobyn · Member ·

    Hello there, I will look into this further for you. Can you send me a link to an event that is not behaving the way you set it up? Also, let me know what should appear, versus what is appearing, on your site. We will get to the bottom of this issue. Looking forward to hearing from you. Cheers.

  • Unknown's avatar
    tonydrewertrump · Member ·

    Robyn hi apologies for the delay this is the wordpress page with the offending events

    Below is a screen capture of the eventbrite setup sorry would not paste

    OK shows 6 repeating events on 6 days last event being 13/7

    This is a link to the event which you may be able to progress with Eventbrite http://www.eventbrite.co.uk/edit?eid=11220397511
    Kind Regards

    Tony

  • Unknown's avatar
    thatrobyn · Member ·

    Hi Tony, I cannot see the screen capture. Could you please upload it to your Media Library and let me know when it’s there? I’ll take a look ASAP.

    The Eventbrite link you included is password protected. You could also upload a screenshot of that page as well, and I’ll take a peek.

    Thanks much!

  • Unknown's avatar
    tonydrewertrump · Member ·

    Robyn here are the event details in Eventbrite Screen Shot 2014-04-14 at 18.43.21 in media gallery

  • Unknown's avatar
    thatrobyn · Member ·

    Thanks for the screenshot, Tony. Because of the way the screenshot is cropped, I cannot tell if it was taken of your WordPress.com site, or your Eventbrite.co.uk page.

    I am going to move your question over to the Theme forum. I will continue to keep an eye on your ticket, but you will get more specific Eventbrite Multi assistance there.

    Please do not hesitate to drop me a line if I can give you assistance during this troubleshooting process! All the best.

  • Unknown's avatar
    tonydrewertrump · Member ·

    Robyn the screenshot is from Eventbrite the events themselves are listed on page 3-4 of the featured events page in wordpress
    Thanks

    Tony

  • Unknown's avatar
    thatrobyn · Member ·

    Hi Tony, I will make sure our theme developers know about this issue.

    Could you please answer the following questions, so I can pass on the information:

    1. What are the names of the events displaying the error? What are the URLs of the events on hadcaf.wordpress.com/?
    2. Does this happen every time you add an event with multiple performance dates? If doesn’t happen every time, please give me a link to an event that works properly.
    3. Has this always happened, or did the error occur more recently? If it was more recent, let me know when it started.
    4. Have you been able to solve the issue with a work-around, or is the functionality of your business effected by this error?
    5. Is there any other information you feel pertinent, and that would help us better understand the problem?

    The more details you are able to provide, the better we will be able to troubleshoot the issue. Thanks very much!

  • Unknown's avatar
    kirkwight · Member ·

    This problem with repeating events all showing the same date has been fixed. You may need to disconnect and re-connect to Eventbrite (in the widget’s settings) for the changes to take effect.

    Thanks for your patience!

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