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Forums / Every time I log in I have to reset my password. Every &%#$!! time….

Every time I log in I have to reset my password. Every &%#$!! time….

  • Unknown's avatar
    wildbill99 · Member · Apr 6, 2018 at 2:06 pm
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    Every time I log in I have to reset my password. Every &%#$!! time….

  • Unknown's avatar
    justjennifer · Member · Apr 6, 2018 at 3:34 pm
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    Hi there, for what site is this?

  • Unknown's avatar
    wildbill99 · Member · Apr 6, 2018 at 4:19 pm
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    https://jonathanturley.org

    Thanks for answering my query so fast!

  • Unknown's avatar
    staff-doublebassd · Staff · Apr 7, 2018 at 2:57 pm
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    I looked at the history of this issue and saw that you particularly had issues logging in from work, but not from home. Is that still the case? Did you even touch base with the IT department at your job?

  • Unknown's avatar
    wildbill99 · Member · Apr 7, 2018 at 4:47 pm
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    Whether at home on my Mac or in work on my iPhone or on my iPad mini, I always encounter login problems.

  • Unknown's avatar
    staff-doublebassd · Staff · Apr 7, 2018 at 5:16 pm
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    Often when we detect an attempt to hack into a wordpress.com site, we do so by noticing that several users are trying to log into a blog from the same network at the same time or in a short amount of time. There is a limit of how many log in attempts a user can make before it gives an alert in our system.

    Your account shows that there has been multiple login attempts in a short span of time in the past which may be the cause for these issues. Do you know if there is something automated on your end trying to log into your account? Or does someone else have access to your login credentials?

    I can email the address connected to the account with a password reset link and I would advise setting up two step authentication on your account. We can see if this resolves the issue.

    Let me know if that works, thanks.

  • Unknown's avatar
    halollc · Member · Apr 8, 2018 at 6:56 am
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    Will you help me with the same issue?

  • Unknown's avatar
    staff-doublebassd · Staff · Apr 11, 2018 at 6:44 pm
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    Hi @halollc,

    So, you’re having to reset your password every time you log in as well? Are you able to log in at the moment? I do not see a history of many password resets.

    Let me know. Thanks!

  • Unknown's avatar
    wildbill99 · Member · Apr 12, 2018 at 12:37 pm
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    The problem seems to have been solved. Thanks!

  • Unknown's avatar
    staff-doublebassd · Staff · Apr 12, 2018 at 5:37 pm
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    Glad to hear things have been solved!

  • The topic ‘Every time I log in I have to reset my password. Every &%#$!! time….’ is closed to new replies.

Tags

  • login issue
  • wpcomhelp

About this topic

  • In: Support
  • 4 participants
  • 9 replies
  • Last activity 8 years
  • Latest reply from wildbill99

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