Every time I try to access my website via admin user I get an error message

  • Unknown's avatar
    chaetothea · Member ·

    Hello, I have searched far and wide for a solution to my problem. Every time I want to access my website from an admin user it props up a 500 internal server error message. Here is the full message:

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at (email visible only to moderators and staff) to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    I have tried everything in this article: https://wordpress.org/support/topic/cannot-access-my-wp-admin-page-http-error-500/

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    You’ve posted to the free support forums for websites hosted here at WordPress.com. Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

    A 500 Internal Server Error is a server-level error message and you should reach out to your host Hostgator for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help fix the server issue you’re experiencing.

    If you still have trouble, please reach out to the WordPress community for guidance:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

    I hope that helps!

  • The topic ‘Every time I try to access my website via admin user I get an error message’ is closed to new replies.