everything is broke
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My websites are gone…And I also paid for a business plan but its not there
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Hi @richardtargett1986.
Could you verify the addresses of the websites you are unable to find so that we can troubleshoot this further for you? Thanks!
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When I visit it is forwarding me to https://ikaruga2012.com/. There is a site with content titled “From Zero to One: A Site for Photos” that is loading without problems.
Is this behavior different than what you are expecting to see when you go to that address?
As far as the business plan goes, I am a volunteer and cannot see the details of your account. There is already a modlook tag in the sidebar, so a staff member can take a look and verify that for you.
You can also see your purchase and billing history at https://wordpress.com/me/purchases/billing which may give you a better idea of the situation with your paid plan.
If you do have a paid plan you also have access to live chat and email support. You can access that at https://wordpress.com/help/contact.
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Hi richardtargett1986,
ikaruga2012.wordpress.com is owned by another WordPress.com account, which is why it isn’t listed in your account. Please log out of richardtargett1986 and log back in with the username richardtargett instead — you should then be able to see the site in that account.
Once logged into that account, you can either reply here or use the direct support included in your plan if you need help finding a particular upgrade:
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Okay it seems at home, I went and tried and its there now, but the business plan I paid for isnt there.
Thanks for working on this in advance
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@richardtargett I actually don’t see a business plan purchase on this account or evidence that there ever has been one. Could there be yet another account you’re referring to? Do you remember what day you bought the plan?
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(email visible only to moderators and staff)
My other email, might have had it, I purchased it, not sure which email. Help
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I have a wordpress on my bank statment, I thought it was this account the business plan would work for.
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That is this account. You can see its purchase history here:
https://wordpress.com/me/purchases/billingIf you have a charge on a card that matches the cost of a business account, please enter the details on the secure site at https://wpchrg.com so we can help you figure out which account that is associated with.
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I did and it didn’t find it. Could I take a.photo. I paid and I’m lost. Maybe I’m looking at the wrong number on the sheet. I sent a.ticket when nothing happened and got back j nothing for
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Our billing team replied to the ticket you sent two days ago. If you did not receive their reply it’s possible it went into Spam in your email account. Also make sure to check the Social and Updates folders in Gmail, as our emails often wind up there instead of the inbox.
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I put in the correct charges on the input and it said it didnt find it. I looked on my bank satement.
Not sure.
Where can I goto ask someone to find an email acount, I cant log into what I purchased it with I think. Im not sure, I had it going a bit. now i dont… -
Hi there,
I had a look at your purchases and found out that you purchased a Premium plan for two years which costs $216. If you want to upgrade to the Business plan you can pay the difference which is $189.
If you have any other questions, just let me know and I’ll be happy to help.
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The purchase was made from your other account (@richardtargett) that you used to post to this thread previously.
Log in to that account so that you can manage your upgrades.
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It’s not working in the app. And it won’t let me login without only an email which takes me to something different.
It’s not working anymore on phone. Maybe I’m doing something wrong
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The account richardtargett1986 does not own any upgrades, and we cannot refund an upgrade from a different account at your request.
Please log in as the richardtargett account that you used to buy the upgrades. Then comment here to confirm, and we’ll be happy to help you cancel your plan if that’s what you want to do.
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